Quality procedures and results in information services
DOI:
https://doi.org/10.54886/scire.v5i1.1103Abstract
The general objective of maximum quality, or excellence, in the informative/ documentary services is pursued through a Management policy of Total Quality whose procedures are the strategic planning (that includes the leadership) and the management of resources (human, financial, material, informative) and of processes (administrative management, analitical, technical), that provides a satisfaction level to clients, staff, managers and citizens; state that feedbacks the process in a series of uninterrupted improvement cycles. (Autor)Downloads
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 1999 Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
© 1996- . Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.
