Citizen services certification: a practical experience
DOI:
https://doi.org/10.54886/scire.v18i1.3944Keywords:
e-Government. Local government. Government modernization. Valladolid (city council)Abstract
In 2011, Valladolid City Council carried out a modernization process in its administrative tasks. It was focused on providing citizen services using electronic certificates and it was based in three main points:virtual office, web portal and participation portal. This article describes the results obtained from this work and what were the objectives that have leaded this development.
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Copyright (c) 2012 Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
© 1996- . Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.
